Shipping policy

Shipment Processing Time

All orders are processed and shipped from our warehouses in the United States and the United Kingdom.

Processing Time: Orders are typically processed within 1–2 business days.

Order Cut-off Time:

  • US Orders: Orders placed before 6:00 PM (PST) Monday through Friday will generally be processed the same day.

  • UK Orders: Orders placed before 2:00 PM (GMT/BST) Monday through Friday will generally be processed the same day.

Please note: If we experience a high volume of orders, shipments may be delayed by a maximum of 24 hours. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

We currently ship to addresses within the Contiguous United States and the United Kingdom.
(Note: We do not ship to P.O. Boxes for heavy items like toilets or shower systems due to carrier restrictions.)

Shipping Region Shipping Method Estimated Delivery Time Shipment Cost
United States Standard Shipping (FedEx/UPS Ground) 2–5 Business Days Free (Orders over $60)
United States Standard Shipping (FedEx/UPS Ground) 2–5 Business Days $5.00 (Orders under $60)
United Kingdom Standard Shipping (Local Courier) 2–5 Business Days Free (Orders over £60)
United Kingdom Standard Shipping (Local Courier) 2–5 Business Days $5.00 / £5.00 (Orders under £60)

Delivery delays can occasionally occur due to carrier issues or weather conditions.

Sales Tax: Please note that tax is calculated at checkout based on your shipping destination and local tax laws.

 

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package at any time using the provided link.

Shipping Issues

If your package is lost or damaged during shipping, please contact our customer service team at support@vancocohome.com. We will work with the carrier to resolve the issue and ensure you receive your items.