Refund policy

Return & Refund Policy

At Vancoco Home, we want you to be completely satisfied with your purchase. We strive to make the return process as smooth and hassle-free as possible.

1. Return Period

We accept returns within 30 days of the delivery date. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it (unused).

  • In its original packaging with all tags, manuals, and accessories included.

  • Not installed or modified in any way.

Non-returnable items include:

  • Clearance or "Final Sale" items.

  • Customized or special-order products.

  • Items that have been installed or used (unless defective).

3. Return Shipping & Fees

Defective, Damaged, or Wrong Items: If you received a damaged or incorrect product, please contact us immediately. We will send out a replacement for free or issue a full refund.

Customer Remorse (Change of Mind / Wrong Size Ordered): If you are returning an item due to personal preference (e.g., changed mind, style doesn't fit), the customer is responsible for return shipping costs.

  • No Restocking Fee: We do not charge a restocking fee for returns in original condition.

  • Note: Original shipping charges (if any) are non-refundable.

4. How to Initiate a Return (Important)

Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

Contact Us Email us at support@vancocohome.com with your Order Number and the reason for the return. If the item is damaged, please attach photos/videos of the issue.

5. Refunds

Once your return is received and inspected at our facility (usually within 1-3 business days of receipt), we will send you an email to notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Timeline: Please allow 3–7 business days for the refund to appear on your bank statement, depending on your financial institution.

6. Order Cancellation

  • Before Shipment: You may cancel your order for a full refund if it has not yet been shipped (usually before 6:00 PM PST on the purchase day).

  • After Shipment: If the order has already left our warehouse, it cannot be canceled. You will need to wait for the package to arrive and then initiate a standard return process.

7. Damaged or Defective Items (Warranty)

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately (within 7 days of delivery) so that we can evaluate the issue and make it right.

8. Exchanges

We want to ensure you get the right item as quickly as possible.

  • Fastest Method: The best way to exchange an item is to return the item you have for a refund, and make a separate purchase for the new item immediately. This ensures the new item is shipped to you without delay.

  • Direct Exchange: If you prefer a direct exchange, please contact us. Please note that we can only ship the replacement item after we have received and inspected your original item at our warehouse.

9. Contact Us

If you have any questions regarding your return, please reach out to our support team:

  • Email: support@vancocohome.com
  • Phone: +1 2138654370
  • Customer Service: Mon–Fri, 9:00 AM – 5:00 PM (PT)