Warranty page

1-Year Limited Warranty

Our Commitment to Quality

At Vancoco, we stand behind the craftsmanship of our products. Every purchase is backed by a 1-Year Limited Warranty from the date of original purchase, ensuring your peace of mind and a seamless experience.

What is Covered?

This warranty covers any defects in materials or workmanship under normal use during the warranty period. During this year, we will repair or replace, at no charge, products or parts of a product that prove defective due to improper material or workmanship.

What is Not Covered?

To ensure transparency, please note that this warranty does not cover:

  • Normal Wear and Tear: Gradual degradation of materials over time through regular use.

  • Accidental Damage: Damage caused by drops, spills, or misuse.

  • Unauthorized Modifications: Any repairs or alterations made by a third party.

  • Improper Maintenance: Damage resulting from failure to follow product care instructions.

How to Make a Claim

If you experience an issue with your product, the process is simple:

  1. Contact Us: Send an email to support@vancocohome.com with your order number.

  2. Provide Proof: Attach a clear photo or video showing the defect.

  3. Review: Our technical team will review your claim within 2-3 business days.

  4. Resolution: Once approved, we will arrange for a replacement or repair immediately.

Warranty Period

  • Duration: 365 days from the date of delivery.

  • Transferability: This warranty is non-transferable and applies only to the original purchaser.