Need Help?
If you have any questions or need assistance, please contact us by email. Our support team will reply within 20–36 hours.
Email: support@vancoco.com
Pre Sale Questions
Q: How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery time in North America is 3–5 business days depending on your location.
Q: Do you offer free shipping?
Yes, we offer Free Shipping on orders over $60 USD.
Q: What payment methods do you accept?
We accept Paypal and major credit cards.
Q: Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number.
You can track your order directly on our website or the carrier’s tracking page.
Q: What if the item I received is damaged or defective?
If your product arrives damaged/defective, contact us within 7 days with photos.
We will send a free replacement or issue a full refund.
Email: support@vancocohome.com
Q: Can I return a product?
Yes. We accept returns within 30 days of delivery if the item is:
Unused
In original packaging
With all included parts
Return shipping is covered for defective items.
For non-defective returns, the customer covers return shipping.
(Full policy available on our Return & Refund Policy page.)